Solve This Video File Cannot Be Played. (Error Code: 224003)

With improved digitalization, most of the people now prefer to watch videos online through their desired browser. While doing so, it prevents the requirement of downloading any media player application. Users can directly go to a certain media player using their preferred browser and can watch videos freely.

But sometimes, while watching videos on a self-hosted website, you might encounter an error message: ‘This video file cannot be played. (Error Code: 224003).’ This error is mostly displayed on Safari or Chrome browser.

If you are coming across this problematic issue as well, then go through this post to find out relevant solutions to deal with it.

Causes Which Led to this Error Code: 224003:

Some of the common causes responsible for the occurrence of this error on your device are:

  • The Media Player that is embedded on your browser might be wrongly configured.
  • Due to the loading of a file in an unsupported format using JW Player.
  • Random interference of browser’s caches and extensions in the process.

You might be receiving this error code: 224003 because of any of these above-stated reasons. So, now you must proceed to fix this issue with detailed solutions.

Feasible Methods to Solve this Error Code: 224003:

You can try out these simplified solutions in order to resolve this error code on your PC.

Method 1: Disable Chrome Extensions on PC

Often due to the Chrome extensions, you might get this error code: 224003. Mostly, this error triggers when you are trying to protect your online surfing data by using extensions. Luckily, the quickest way to get rid of this error is by opening the Google Chrome browser in Incognito Mode.

For doing so, go through the below steps:

  • Navigate to the top-right corner of the page and tap on the Action menu.
  • From there, choose the New Incognito window to allow you to browse more privately.
  • By default, Incognito mode will disable all your extensions, until and unless you permit to do so.

Once you start browsing in Incognito Mode, there is no longer any chance that the playback of the video interferes with the extension.

Method 2: Clear your Browser Cache and Cookies

Another method using which you can resolve this error code: 224003 is by clearing the browser cache and cookies. But the process of clearing your browser data is different for PC and Android users.

For Android Users:

  • First of all, try to launch Chrome on your Android device.
  • Then navigate to the top-right corner of the page and tap on the Action Menu.
  • After that, go to the Settings tab and click on the Privacy option.
  • Then scroll below to find and click on the Clear Browsing Data.
  • Now, choose the Basic tab and then from the drop-down menu, set your preferred Time Range to All-Time.
  • Further, check the boxes with options ‘Cookies and Site Data’ and ‘Cached Images and Files.’
  • Now, choose the “Clear the data” option to delete them on your Android device.

For PC Users:

  • Open the Chrome browser and navigate to the top-right corner of the screen.
  • Then click on the three-dot icon in order to access the Action menu.
  • After that, select the ‘More tools and Clear browsing data’ option.
  • Then choose the Basic tab and try to set the Time Range to All-Time from the drop-down menu.
  • Further, check the boxes next to ‘Cookies and Site Data’ and ‘Cached Images and Files’ options.
  • Now, proceed to delete the cookies and cached files of your Chrome browser by clicking on the ‘Clear Data’ button.

After the process is completed, you need to restart your Chrome browser and check if the issue gets resolved or not.

Method 3: Update the Google Chrome Browser to its Latest Version

You can apply this method if and only you are using the Chrome browser. Sometimes, due to an outdated version of your Chrome browser, you might get this error code: 224003 in your device. So, make sure to update the Chrome browser to its latest version.

For Android Users:

Basically, whenever a new version of Chrome is available on Android, Chrome will automatically update it. But if the downloading app updates process gets prevented, then here is how you can update the Chrome browser on your Android device manually.

  • At first, open the Play Store app.
  • Then go to the top-left corner of the page in order to access the Action Menu.
  • After that, click on the My Apps & Games option.
  • Now, proceed to select the Updates tab. There you will get to see a list of all the available updates.
  • From there, you should find the Chrome entry.
  • Finally, click on the Update button that is associated with it.

For PC Users:

If you are using an outdated version of Chrome, then often the files of JW Player might not support the format. These files might be incompatible with the outdated version of Chrome.

  • Open your Chrome browser and then navigate to the top-right corner of the page.
  • Then click on the three-dot icon to access the Action menu.
  • After that, select the Update Google Chrome option.
  • Once the update is successfully performed, you need to tap on the Relaunch button.

Thus, after performing these steps, the latest version of Chrome will be automatically launched.

Method 4: Reset the Chrome Settings to Default

If you reset your Chrome settings to default, then most of the settings will be automatically changed. The changes will include cookies, site data, themes, or extensions. The settings that will be preserved as it is will be your bookmarks, saved passwords, and your custom fonts.

Here is how you can reset the Chrome settings on your PC back to default:

  • Open your Chrome browser and then navigate to the top-right corner of the page.
  • Then click on the three-dot icon to access the Action menu.
  • Then go to the Settings tab and then tap on Advanced option to expand the drop-down menu.
  • Now, you can scroll down to the Reset section and click on it.
  • Again, you need to confirm it and wait for reinitializing the Chrome browser.

Hopefully, by performing these simple methods, you can easily resolve error code: 224003 on your desired browser.

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